+92 (334) 299 9909

info@jstar.com.pk

Karachi, Pakistan

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J-STAR GROUP OF COMPANIES

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Phone Numbers

+92 (334) 299 9909
+92 (213) 515 1273

Office Addresses

PLOT # LS-1,ST-3/1, SECTOR 15, FIRST FLOOR, AL-SULTAN HOTEL, KORANGI INDUSTRIAL AREA, OPPOSITE EBM FOOD FACTORY, KARACHI, PAKISTAN

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info@jstar.com.pk
hr@jstar.com.pk

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      “If you have any complaint or grievance against the company, agent, or bank representative in respect of your policy, you may file your complaint directly with the company at the following address:

      DISCLAIMER: “In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the Company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained.”

      SECURITIES AND EXCHANGE COMMISSION OF PAKISTAN 
      NIC Building, 63 Jinnah Avenue, Islamabad, Pakistan 
      PABX: +92-51-9207091-4 
      Fax: +92-51-9100454, 9100471 
      Email: webmaster@secp.gov.pk 
      Website: www.secp.gov.pk

      • FEDERAL OMBUDSMAN

        2nd Floor Pakistan Red Crescent Society Annexe Building,
        Plot # 197/5 Dr. Doud Pota Road Karachi Phone: 021-99207761-62
        Website: www.fio.gov.pk
        Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach FIO

      • Official Coordinator, Small Disputes Resolution Committee -Karachi

        Specialized Compaines Division,
        S" Floor, State Life Building No. 2, Wallace Road, Off, I. I. Chundrigar Road, Karachi.
        Phone: 021-32414204 Email: sdre.khi@secp.gov.pk
        Note: Policyholders belonging to provinces of sindh and Baluchistan may approach this Committee

      • Official Coordinator, Small Disputes Resolution Committee-Lahore

        Company Registration Office
        Lahore, Associate House, 3rd & 4th Floor, 7-Egerton Road, Lahore. Phone: 042-99204962-66
        Email: sdre.lhr@secp.gov.pk
        Note: Policyholders from all districts of Punjab Except Bhakkar, Khushab, Mianwali, Jhelum, Chakwal, Rawalp indi and Attock may approach this Committee

      • Official Coordinator, Small Disputes Resolution Committee-Islamabad

        Division,
        3rd Floor, NIC Building, 63-Jinnah Avenue, Blue Area, Islamabad,
        Phone: 051-9207091-4
        Email: sdrc.isb@secp.gov.pk
        Note Card holders belonging to Islamabad Capital Territory, Khyber Pakhtunkhwa, Gilgit Baltistan, Azad jammu & Kashmir and the western side of the province of Punjab (i.e. Bhakkar, Khushab, Mianwali, Jhe lum, Chakwal, Rawalpindi and Attoc k districts) may approach this Committee Complaint against a company may also be filed with Securities and Exchange Commission of Pakistan (insurance regulator in Pakistan) at the following address: Securities and Exchange Commission of Pakistan (SECP)
        NIC Building, 63-Jiinah Avenue Blue Area, Islamabad.
        Phone: Toll free 080088008 / 051-9207091-4
        Email: complaints@secp.gov.pk
        https://sdms.secp.gov.pk/
        (for online filing of complaints)
        Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach SECP

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